Terms of service

Terms of Service

Last Updated: September 15, 2026

Welcome to Nexora Homes. These Terms of Service govern your use of nexorahomes.pk and your interactions with Nexora Homes by HS, including product inquiries, quotations, purchases, deliveries, and related services.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please discontinue use of the website.

1. About Nexora Homes

Nexora Homes, also known as Nexora Homes by HS, is a premium interior, décor, art, furniture, lighting, and architectural finishing products brand founded by brothers Sheeraz and Haris.

Our collections include:

  • Fine Art Collection

  • Tiles

  • Imported Sintered Stone

  • Feature Walls

  • Floor Tiles

  • Washroom Combinations

  • Luxury Décor Collection

  • Decorative Clocks

  • Sculptures & Figurines

  • Abstract & Artistic Décor

  • Vintage & Retro Décor

  • Flexi Stone Surfaces

  • Designer Lighting

  • Signature Chandeliers

  • Luxury Bedding Collection

  • Designer Coffee Tables

  • Imported Center Tables

  • Luxury Planters Collection

  • Artistic Painting

2. Use of Our Website

You may use our website for lawful purposes and in accordance with these Terms.

You agree not to:

  • Use the website for unlawful or fraudulent purposes

  • Attempt to gain unauthorized access to our website or systems

  • Interfere with website functionality or security

  • Copy, reproduce, or misuse our content without permission

  • Upload malicious software, code, or harmful material

  • Misrepresent your identity or provide intentionally false information

We reserve the right to restrict or terminate access to the website where we reasonably believe these terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colours, and other information displayed on our website are accurate.

However, certain products may have natural or manufacturing variations in:

  • Colour

  • Texture

  • Pattern

  • Veining

  • Finish

  • Dimensions

  • Appearance

Particularly with materials and artistic products, images displayed online may also appear slightly different depending on the customer's screen, lighting, photography, and display settings.

Such variations do not necessarily constitute a product defect.

4. Product Availability

All products displayed on our website are subject to availability.

Listing a product on the website does not guarantee that the product will remain available at all times.

Some products may be:

  • Ready stock

  • Imported

  • Made to order

  • Custom sourced

  • Subject to limited availability

If a product becomes unavailable after an inquiry or order, our team may contact you to discuss available alternatives or appropriate options.

5. Prices & Quotations

Prices, quotations, promotions, and product availability may change without prior notice.

Where a quotation is provided by Nexora Homes, the quotation may be subject to:

  • Product availability

  • Quantity

  • Delivery location

  • Transportation costs

  • Customization

  • Installation requirements

  • Import or sourcing costs

  • Applicable taxes or charges

A quotation does not necessarily constitute a final sale until the order has been confirmed by Nexora Homes.

6. Orders & Purchases

An order may require confirmation of product details, quantity, price, delivery arrangements, and payment or advance payment.

Nexora Homes reserves the right to decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable

  • Product information or pricing contains an error

  • A supplier is unable to fulfil the order

  • The requested product cannot reasonably be delivered

  • Fraudulent or suspicious activity is suspected

  • Other circumstances prevent fulfilment of the order

If an order is cancelled by Nexora Homes after payment has been received, any applicable refund will be handled according to the circumstances of the order and our Refund & Return Policy.

7. Custom & Special Orders

Certain products may be customized, made to order, imported, or specially sourced according to customer requirements.

Before confirming such orders, customers are responsible for checking and approving relevant:

  • Dimensions

  • Measurements

  • Quantity

  • Colour

  • Design

  • Material

  • Finish

  • Specifications

Custom, made-to-order, personalized, imported, or specially sourced products may be subject to different cancellation, return, and refund conditions.

Please refer to our Refund & Return Policy for further information.

8. Payments

Payment methods and payment terms may vary depending on the product and order.

Where an advance payment or full payment is required, the order may not be processed until the required payment has been received and confirmed.

Customers are responsible for providing accurate payment and transaction information.

9. Delivery & Shipping

Delivery arrangements vary depending on the product, destination, size, weight, fragility, and order requirements.

Large or heavy products, including sintered stone, tiles, feature walls, flexi stone surfaces, furniture, and chandeliers, may require specialized transportation and handling.

Delivery times are estimates and may be affected by availability, transportation, weather, holidays, supplier delays, import procedures, or other circumstances beyond our reasonable control.

Please review our Shipping Policy for additional information.

10. Installation & Professional Services

Unless expressly stated otherwise, purchasing a product does not automatically include installation, fitting, mounting, assembly, or other professional services.

Customers should confirm installation requirements before placing an order.

For products requiring professional installation, we recommend using appropriately qualified professionals.

11. Returns, Exchanges & Refunds

Returns, exchanges, replacements, cancellations, and refunds are subject to our Refund & Return Policy.

Certain products, particularly custom, made-to-order, specially sourced, imported, installed, cut, modified, or used products, may not be eligible for return or refund.

12. Customer Responsibilities

Customers are responsible for providing accurate information when placing an order or making an inquiry.

This includes:

  • Name

  • Contact information

  • Delivery address

  • Product specifications

  • Measurements

  • Quantity

  • Design preferences

  • Other information required to fulfil the order

Customers should carefully verify measurements and product requirements before confirming purchases, particularly for tiles, stone, wall surfaces, furniture, lighting, and custom products.

13. Intellectual Property

All content appearing on nexorahomes.pk, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Photographs

  • Graphics

  • Text

  • Designs

  • Videos

  • Website layout

  • Marketing materials

is owned by or used by Nexora Homes with appropriate rights or permission, unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially use our website content without prior written permission.

The Nexora Homes and Nexora Homes by HS brand names and associated branding may not be used without authorization.

14. Third-Party Links & Services

Our website or online presence may contain links to third-party websites, platforms, social media pages, payment services, or other external services.

Nexora Homes does not control and is not responsible for the content, availability, security, or policies of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

15. Website Availability

We aim to keep our website accessible and functional, but we do not guarantee that the website will always be:

  • Available

  • Error-free

  • Uninterrupted

  • Completely secure

  • Free from technical issues

We may temporarily suspend, modify, or discontinue portions of the website for maintenance, updates, security, or other business reasons.

16. Limitation of Liability

To the extent permitted by applicable law, Nexora Homes will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including technical failures, third-party service interruptions, transportation delays, supplier issues, natural events, or other unforeseen circumstances.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot lawfully be excluded or limited.

17. Force Majeure

Nexora Homes will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, fire, transportation disruptions, government actions, strikes, supply-chain interruptions, import restrictions, war, civil disturbances, or other unforeseen events.

18. Privacy

Your use of our website may involve the collection and processing of personal information.

Please review our Privacy Policy to understand how Nexora Homes handles personal information.

19. Changes to These Terms

Nexora Homes may update these Terms of Service from time to time to reflect changes in our website, products, services, business practices, or applicable requirements.

The updated version will be published on nexorahomes.pk with a revised “Last Updated” date.

Your continued use of the website after an update constitutes your acceptance of the revised terms, to the extent permitted by applicable law.

20. Governing Law

These Terms of Service shall be interpreted and applied in accordance with the applicable laws of Pakistan, subject to any mandatory rights or protections applicable to customers.

Any disputes should first be addressed directly with Nexora Homes in an effort to reach an amicable resolution.

21. Contact Us

If you have any questions regarding these Terms of Service, our products, orders, or services, please contact us:

Nexora Homes by HS

Phone / WhatsApp:
+92 321 4646185

Website:
nexorahomes.pk

Showroom:
Plaza No. 185/58, Sector MB, Phase 6C,
DHA Lahore Cantt, Lahore, Pakistan

 

 

Nexora Homes by HS
Luxury. Art. Design. Living.