Shipping policy

Shipping Policy

Last Updated: September 15, 2026

At Nexora Homes, we aim to make the delivery of your products safe, reliable, and convenient. Because our collection includes products ranging from décor and artwork to large-format surfaces, furniture, lighting, and other delicate or heavy items, delivery arrangements may vary depending on the product and destination.

1. Delivery Areas

Nexora Homes currently serves customers in Lahore and across Pakistan, subject to product availability, delivery requirements, and destination accessibility.

Some large, fragile, heavy, or specialized products may have specific delivery arrangements or geographic limitations.

Our team will confirm the applicable delivery arrangements before dispatch where required.

2. Order Processing

Orders are processed after confirmation of the order and any required payment or advance payment.

Processing time may vary depending on:

  • Product availability

  • Product quantity

  • Customization requirements

  • Special sourcing or importing

  • Order size

  • Destination

  • Delivery arrangements

Ready-stock products may generally be dispatched sooner, while custom, made-to-order, imported, or specially sourced products may require additional time.

Our team will provide an estimated delivery timeline where applicable.

3. Delivery Time

Estimated delivery times are provided in good faith and may vary due to circumstances such as:

  • Product availability

  • Supplier or manufacturer delays

  • Import or customs procedures

  • Weather conditions

  • Public holidays

  • Transportation issues

  • Unforeseen logistical circumstances

  • Destination accessibility

A delivery estimate is not a guaranteed delivery date unless expressly confirmed by Nexora Homes in writing.

4. Delivery Charges

Delivery charges may vary depending on:

  • Delivery location

  • Product size and weight

  • Quantity of products

  • Special handling requirements

  • Type of transportation

  • Installation or handling requirements

Any applicable delivery charges will be communicated to the customer before delivery or dispatch.

Some orders may qualify for special or complimentary delivery arrangements at the discretion of Nexora Homes.

5. Large & Heavy Products

Products such as Imported Sintered Stone, Floor Tiles, Feature Walls, Flexi Stone Surfaces, Designer Coffee Tables, Imported Center Tables, Signature Chandeliers, and other large or heavy products may require specialized transportation and handling.

Additional transportation, loading, unloading, or handling charges may apply depending on the order and destination.

Customers may also be required to ensure that the delivery location has suitable access for the product.

6. Fragile Products

Products including Fine Art, Artistic Paintings, Sculptures & Figurines, Decorative Clocks, Designer Lighting, Signature Chandeliers, and other fragile décor items require careful handling during transportation.

We take reasonable precautions to package and transport such products safely. However, customers should inspect the packaging and product upon delivery and report any visible damage promptly.

7. Delivery Inspection

Customers are encouraged to inspect their order upon delivery.

If the product appears damaged, customers should:

  1. Take clear photographs or videos of the product and packaging.

  2. Inform the delivery representative where possible.

  3. Contact Nexora Homes as soon as possible.

  4. Provide the order or invoice details along with supporting photographs/videos.

We will review the matter and determine the appropriate resolution in accordance with our Refund & Return Policy.

8. Delivery Address

Customers are responsible for providing an accurate and complete delivery address and contact information.

Nexora Homes is not responsible for delays or additional delivery costs resulting from:

  • Incorrect address

  • Incomplete address

  • Incorrect contact information

  • Customer unavailability

  • Inability to access the delivery location

Additional delivery charges may apply if a delivery attempt fails because of circumstances attributable to the customer.

9. Access & Installation

Before ordering large or heavy products, customers should ensure that the delivery location has adequate access.

This may include checking:

  • Door and entrance dimensions

  • Staircase access

  • Elevator dimensions and capacity

  • Parking and unloading access

  • Building restrictions

  • Installation requirements

Unless specifically included in the order, delivery does not automatically include installation, fitting, mounting, or assembly.

Where installation is available, any applicable charges and arrangements will be communicated separately.

10. International Shipping

Nexora Homes primarily serves customers within Pakistan.

International shipping may be considered for selected products upon request and will depend on product type, destination, shipping feasibility, customs requirements, and applicable costs.

International customers may be responsible for applicable customs duties, taxes, clearance charges, and other destination-country fees unless otherwise agreed.

11. Delayed or Unsuccessful Deliveries

While we make reasonable efforts to deliver orders within the estimated timeframe, delays can occasionally occur.

If a delivery is delayed, our team will make reasonable efforts to communicate relevant updates to the customer.

Nexora Homes will not be responsible for delays caused by circumstances beyond our reasonable control.

12. Product Availability

If an ordered product becomes unavailable or experiences an unexpected supply delay, we may contact the customer to discuss available options, which may include:

  • Waiting for the product to become available

  • Selecting an alternative product

  • Adjusting the order

  • Cancelling the affected item where applicable

Any refund or adjustment will be handled according to the circumstances of the order and our applicable policies.

13. Order Tracking

Where tracking is available for a particular shipment, relevant tracking information may be provided to the customer.

For showroom, local, specialized, or directly arranged deliveries, tracking may not be available in the same way as standard courier shipments.

14. Contact Us

For questions regarding delivery, shipping charges, order status, or delivery arrangements, please contact us:

Nexora Homes by HS

Phone / WhatsApp:
+92 321 4646185

Website:
nexorahomes.pk

Showroom:
Plaza No. 185/58, Sector MB, Phase 6C,
DHA Lahore Cantt, Lahore, Pakistan

 

 

Shipping Policy Updates

Nexora Homes reserves the right to update this Shipping Policy from time to time to reflect changes in our products, delivery services, logistics arrangements, or business practices.

The latest version published on nexorahomes.pk will apply to future orders.